Zombie Loyalists by Peter Shankman Summary
Overview of Zombie Loyalists
In "Zombie Loyalists," Peter Shankman reveals how exceptional service creates rabid brand advocates. When Morton's delivered steak to Shankman after a simple tweet, it wasn't luck - it was strategy. What could your business achieve with an army of passionate customers?
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Key takeaways
When Good Service Isn't Good Enough Anymore
Ever notice how companies love to pat themselves on the back for "superior customer service" while you're still on hold for the third time this week? Here's the uncomfortable truth: 80% of businesses genuinely believe they're knocking it out of the park with customer care. Their customers? Only 8% agree. That's not a gap-that's a canyon. And it's exactly why most businesses will never create the kind of customer loyalty that actually matters. Real loyalty isn't about satisfaction scores or comment cards. It's about creating customers so passionate they become unpaid evangelists for your brand-what we might call Zombie Loyalists. These aren't people who merely tolerate your business; they're advocates who actively recruit others, defend you online, and choose you even when competitors offer better prices or more convenience.
Why Your Company Culture Is Secretly Sabotaging Customer Loyalty
The Simple Acts That Transform Customers Into Fanatics
Small Surprises That Generate Massive Returns
When Loyalty Dies: The Costly Mistakes That Drive Customers Away
Keeping Your Army Engaged Before Boredom Sets In
Your Survival Depends on Armies You Can't Buy
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"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
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"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
From Columbia University alumni built in San Francisco
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
"Instead of endless scrolling, I just hit play on BeFreed. It saves me so much time."
"I never knew where to start with nonfiction—BeFreed’s book lists turned into podcasts gave me a clear path."
"Perfect balance between learning and entertainment. Finished ‘Thinking, Fast and Slow’ on my commute this week."
"Crazy how much I learned while walking the dog. BeFreed = small habits → big gains."
"Reading used to feel like a chore. Now it’s just part of my lifestyle."
"Feels effortless compared to reading. I’ve finished 6 books this month already."
"BeFreed turned my guilty doomscrolling into something that feels productive and inspiring."
"BeFreed turned my commute into learning time. 20-min podcasts are perfect for finishing books I never had time for."
"BeFreed replaced my podcast queue. Imagine Spotify for books — that’s it. 🙌"
"It is great for me to learn something from the book without reading it."
"The themed book list podcasts help me connect ideas across authors—like a guided audio journey."
"Makes me feel smarter every time before going to work"
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