
"The Chaos Machine" exposes how social media algorithms drive polarization and radicalization worldwide. Finalist for the Helen Bernstein Award, it reveals the shocking link between Big Tech and global teen mental health crises. Ezra Klein calls it "essential for our times."
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I'm standing in Facebook's $300 million headquarters in 2018, and something feels deeply wrong. The building gleams with the confidence of a tech cathedral, yet in my bag are 1,400 pages of leaked documents revealing catastrophic failures in content moderation worldwide. As polished executives discuss specific challenges with thoughtful precision, I notice a troubling blindness: they cannot see how their platform's fundamental architecture is rewiring human behavior itself. When I mention viral rumors triggering mob violence or QAnon's explosive growth, their eyes glaze over. Later, I'll discover why: internal research warning that "our algorithms exploit the human brain's attraction to divisiveness" had been shelved to protect user engagement. This pattern-growth over safety-would repeat across platforms, countries, and crises, leaving a trail of real-world devastation few imagined possible when social media first promised to connect the world.
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