
In "The Advantage," Patrick Lencioni reveals why organizational health trumps strategy, marketing, and technology in business success. Drawing from 20+ years of consulting elite organizations, he delivers the four disciplines that eliminate politics and confusion - a blueprint CEOs quietly credit for their competitive edge.
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Imagine two companies with identical strategies, marketing plans, and technological capabilities. The first has minimal politics, high morale, strong productivity, and low turnover. The second suffers from confusion, politics, disengagement, and high employee churn. Which would you bet on? The answer seems obvious, yet most leaders continue investing disproportionately in being "smart" while neglecting organizational health. This happens because of three powerful biases: the Sophistication Bias (dismissing simple solutions as beneath them), the Adrenaline Bias (addiction to urgent over important), and the Quantification Bias (discomfort with benefits that can't be precisely measured). Organizational health isn't just another business concept - it's the multiplier that determines how much of your intelligence you actually use. When Southwest Airlines founder Herb Kelleher was asked why competitors didn't copy his wildly successful business model, his answer revealed this truth: "They think it's beneath them."
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