
The coaching bible that transformed leadership across 22 languages and half a million copies. Sir John Whitmore's GROW model, beloved by global corporations, comes from a former race car champion who knew true performance begins in the mind, not the manual.
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A tennis coach stands courtside, watching his student struggle with her serve. The traditional approach? Bark corrections: "Bend your knees more! Follow through!" But this coach asks instead: "Which way is the ball spinning when it leaves your racket?" The player pauses, focuses intently on her next serve, and suddenly her technique improves-without a single instruction given. This deceptively simple shift reveals a profound truth about human performance: we don't lack potential, we lack awareness of what we're already doing. The equation is elegant: Performance equals Potential minus Interference. Most leadership adds knowledge or skills, piling more onto people's plates. Coaching does something radically different-it removes the interference blocking natural ability. When AT&T asked customer service operators to track just two variables-how they listened and how they talked-courtesy ratings soared, along with speed and accuracy. No one told them to "be more courteous." They simply became aware of what they were already doing, and that awareness naturally elevated their performance. This isn't motivational theory-it's cognitive science revealing how human beings actually learn and grow.
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